1. Introduction

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We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website and services.

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By submitting information through our enquiry forms or using our services, you agree to the collection and use of information in accordance with this policy.

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2. Information We Collect

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When you contact us or submit a service enquiry, we may collect the following information:

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Personal information

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• Name

• Email address

• Organisation or institution (if applicable)

• Any information you choose to include in your message or enquiry

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Uploaded materials

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• Documents submitted for review, proofreading, editing, or consultation

• Supporting materials such as CVs, essays, applications, reports, presentations, or other written documents

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These documents may contain academic, professional, or corporate information.

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3. How We Use Your Information

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Your information is used solely for the purpose of providing our services and communicating with you.

 

This includes:

• Responding to enquiries

• Assessing your request and providing quotations

• Delivering proofreading, editing, coaching, or consulting services

• Communicating about your project or scheduled sessions

• Improving the quality of our services and website

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We do not sell, rent, or trade personal information to third parties.​

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4. Data Retention

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Personal information and documents are retained only for the duration of the service. Once the service is complete, all materials are securely deleted.

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5. Cookies and Website Data

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Our website may use basic cookies or analytics tools to understand website traffic and improve user experience. These tools do not identify individual users personally.

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You can control cookies through your browser settings.

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6. Third-Party Services

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We may use trusted third-party services to operate our website or communicate with clients (such as email platforms or form providers). These services process information in accordance with their own privacy policies.

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7. Your Rights

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You may contact us at any time to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information, where appropriate

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8. Changes to This Policy

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This Privacy Policy may be updated periodically to reflect changes in our services or legal requirements. The most recent version will always be available on this page.

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9. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the website enquiry form or via the contact details provided on this site.