1. Overview

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These Terms of Service govern the use of this website and the services provided.

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By submitting an enquiry, booking a session, or engaging our services, you agree to these Terms of Service.

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2. Services Provided

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We provide language and communication support for students, professionals, and organisations. Services may include proofreading, editing, writing guidance, interview coaching, and conversational English practice.​

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Our services focus on improving language, communication, and presentation. We do not complete academic assignments, examinations, or assessments on behalf of students.

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The scope of work for each project or session will be agreed with the client before work begins.

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3. Client Responsibilities

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Clients are responsible for ensuring that:

• Submitted materials are their own work or that they have the right to share them

• The use of our services complies with relevant academic, institutional, or professional policies

• Documents submitted do not violate confidentiality agreements, employment contracts, or copyright restrictions

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Clients remain fully responsible for the content and final use of any documents they submit.

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4. Pricing and Payment

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Pricing for services will be communicated in advance and agreed before work begins. Payment instructions will be provided when a booking or project is confirmed. Services or sessions may begin only after payment or confirmation of payment arrangements where applicable.

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5. Turnaround Times

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Estimated turnaround times will be communicated when services are confirmed. These timeframes depend on document length, service type, and workload.

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While every effort is made to meet agreed deadlines, turnaround times may occasionally vary due to document complexity or unforeseen circumstances.

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6. Sessions and Scheduling

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Clarity Conversations sessions and consultation services must be scheduled in advance.

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Clients may request to reschedule a session with reasonable notice. Where possible, sessions cancelled with at least 24 hours’ notice may be rescheduled.

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Sessions cancelled with less than 24 hours’ notice, or missed appointments, may not be eligible for rescheduling or refund.

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7. Confidentiality of Client Materials

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All documents and materials submitted by clients are treated as confidential.

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Materials are accessed only for the purpose of delivering the requested service and will not be shared, distributed, or disclosed to third parties without consent, unless required by law.

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Clients retain full ownership of all submitted content.

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8. Feedback and Revisions

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Edited documents are typically returned with tracked changes and comments. Clients are encouraged to review all edits and suggestions carefully.

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Minor clarification questions related to completed work may be addressed after delivery. Additional revisions or new work may require a separate request.

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9. Limitation of Liability

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To the extent permitted by law, our services are intended solely to support clear communication and language accuracy.

 

We cannot guarantee specific outcomes such as academic grades, admissions decisions, job offers, or business results.

 

We are not responsible for how clients choose to use edited documents or advice provided through our services.

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10. Changes to These Terms

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These Terms of Service may be updated from time to time to reflect changes to services or legal requirements. The most current version will always be available on this page.

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11. Contact

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If you have questions about these Terms of Service, please contact us through the website enquiry form.​​